Returns, Exchanges & Cancellations Policy

Designed by Debz

At Designed by Debz, our handmade garments are individually made to the measurements and specifications provided by each customer. Please read this policy carefully before placing your order.

1. Bespoke and Made-to-Measure Items

Our handmade-to-measure garments are individually manufactured using the measurements and specifications provided by you when placing your order.

Because these goods are made specifically to your specifications, the statutory 14-day change-of-mind cancellation right does not apply to them under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.

This means that you cannot cancel a bespoke or made-to-measure order simply because you have changed your mind or no longer require the item.

This does not affect your statutory rights where an item is faulty, not as described, incorrectly made, or otherwise does not conform to the contract.

2. Production Time

All bespoke and made-to-measure garments are handmade individually after your order is placed.

Please allow up to 6 weeks for production before dispatch.

The production period begins once we have received the required measurements and any other information necessary to make your garment.

The six-week production timeframe is an estimate of the time required to manufacture your garment and does not include postage or delivery time unless otherwise stated.

3. Cancellation Requests

Please email debz@designedbydebz.com with your order number as soon as possible if you wish to cancel.

We will confirm whether cancellation is available, taking into account the type of item, its production stage, and your statutory rights.

Where cancellation is agreed, and a deduction is legally permitted, we will explain the reason, provide a breakdown of the actual non-recoverable costs, and confirm the proposed refund amount before processing it.

Any deduction will be limited to reasonable actual losses. We will take reasonable steps to minimise those losses and will not apply a penalty or an automatic flat cancellation fee.

We will not make a deduction where you are legally entitled to a full refund. Your agreement to a proposed deduction does not remove or restrict your statutory rights.

4. Measurements and Sizing

Customers are responsible for providing accurate measurements.

Please carefully follow our measurement instructions and check your measurements before submitting your order.

Where a garment has been correctly made to the measurements provided by the customer, a subsequent change in measurements, incorrect measurements, or dissatisfaction with the fit resulting from measurements supplied by the customer does not constitute a manufacturing fault.

Where practical, we may offer a paid alteration service. We will provide a quotation for the alteration and any applicable postage costs before work begins.

If we have made the garment incorrectly compared with the measurements or specifications confirmed in your order, we will put the issue right in accordance with your statutory rights.

5. Faulty, Incorrect or Misdescribed Items

Your statutory consumer rights are not affected by this policy.

If your garment is faulty, not as described, or does not match the measurements or specifications confirmed in your order, please contact us as soon as reasonably possible.

Please provide your order number, details of the issue and photographs where appropriate.

Depending on the circumstances and your statutory rights, we may provide a repair, alteration, replacement, price reduction or refund.

Where the fault or error is ours, we will not charge you for reasonable return or redelivery costs.

6. Exchanges

Because our bespoke and made-to-measure garments are individually produced to your measurements and specifications, we do not offer exchanges for change of mind or for incorrect measurements supplied by the customer.

We may, at our discretion, agree to an alteration or exchange where practical.

Any agreed alteration or exchange may be subject to additional costs, which will be explained before the work takes place.

Nothing in this section affects your statutory rights.

7. Underwear and Hygiene-Sensitive Items

For hygiene reasons, certain underwear and intimate items may not be eligible for return where an applicable legal exception permits this.

This does not affect your statutory rights where an item is faulty, not as described, or otherwise does not conform to the contract.

8. Refunds

Where you are legally entitled to a refund, we will provide it in accordance with applicable consumer law.

Once your refund has been successfully processed, we will confirm the refund amount, processing date and any applicable deduction in writing. Refunds are returned to the original payment method.

Your bank may take up to 10 business days after processing to make the funds available in your account. If your refund has not appeared after that time, please email debz@designedbydebz.com with your order number. We will help investigate and provide a refund reference where available so your bank can trace it.

Where no statutory refund is due, we may offer a discretionary refund, alteration, exchange or store credit. Any conditions or costs will be explained before you accept.

Nothing in this policy excludes or restricts your statutory rights.

9. Condition of Returned Items

Where a return is accepted or required under your statutory rights, the item should be returned in an appropriate condition.

Where permitted by law, we may take account of damage or deterioration caused by handling beyond what is reasonably necessary to inspect the item.

We cannot refuse a statutory remedy simply because an item has been reasonably inspected or tried on in an appropriate manner.

10. Colour Variation

Colours may appear slightly different depending on your screen, device and display settings.

Minor differences caused solely by screen or device settings are not considered a manufacturing fault.

11. Returns Address

Designed by Debz
C/O Something Wicked
Mabgate Mills
Mill 6, Ground Floor B
Leeds
LS9 7DZ

Please contact us before sending anything back so that we can provide the appropriate instructions.

12. Gift Cards

Designed By Debz gift cards are valid for 12 months from the date of issue and must be redeemed before their expiry date.

Gift cards are for use by the intended recipient only and are non-transferable, non-exchangeable and non-refundable, except where required by law. They cannot be exchanged for cash.

Please keep your gift card code secure. Nothing in these terms excludes or restricts your statutory rights.

13. Statutory Rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable consumer protection legislation.

Where our policy provides a discretionary service, such as an alteration or exchange, this is in addition to your statutory rights and does not replace them.