Refund policy

Returns & Exchanges Policy

At Designed by Debz, every item is bespoke and made to order — handcrafted individually just for you. Please read this policy carefully before placing your order.

1. Bespoke and Made-to-Order Items

Because every piece is made uniquely to your specifications, all sales on custom and made-to-measure items are final. Under Regulation 28(1)(b) of the UK Consumer Contracts Regulations 2013, the standard 14-day cooling-off period does not apply to goods made to a customer's unique specifications or clearly personalised.

This means we cannot accept returns, refunds, or exchanges on bespoke items for change of mind, or where an item does not fit due to measurements provided incorrectly at the time of ordering.

Exchanges

If you would like to exchange your item for another size or style, we are happy to facilitate this at our discretion. Please note that a 30% exchange fee applies, which covers the cost of producing your new item. The decision to proceed with an exchange is entirely yours.

To request an exchange, please contact us within 14 days of receiving your order. Items must be unworn and unwashed to be considered.

2. Returns 

  • Eligibility: Items can be returned within 14 days of delivery, provided they are unworn, unwashed, and in their original condition with all tags attached.
  • Shipping Costs: Return postage is the customer's responsibility. We recommend using a tracked service, as we cannot be held responsible for items lost in transit.
  • Final Sale Items: Items marked as final sale are non-returnable.

Returns Address: Designed by Debz C/O Something Wicked Mabgate Mills Mill 6, Ground Floor B Leeds LS9 7DZ

3. Hygiene Policy — Underwear & Intimates

For hygiene reasons, we do not accept returns or exchanges on briefs, boxers, thongs, or any other underwear unless the item arrives faulty. Please report any faults within 48 hours of delivery.

4. Exchanges

  • Items must be unworn, unwashed, and include all original tags in resalable condition.
  • Exchanges are subject to stock availability.
  • Return postage is the customer's responsibility unless the item is faulty.

We do not accept exchanges on:

  • Briefs, boxers, thongs, or other underwear (unless faulty)
  • Bespoke, made-to-order, or custom/made-to-measure items
  • Items damaged through trying on, wear, washing, or incorrect sizing choices

5. Sizing & Fit

We encourage you to check our size guide carefully before ordering. If you're unsure about sizing, please reach out before placing your order — we're more than happy to help you find the right fit.

We cannot offer refunds or exchanges for sizing issues on non-exchangeable items.

6. Faulty or Incorrect Items

Your rights are always protected. Under the UK Consumer Rights Act 2015, if your item is faulty, made from substandard materials, or not as described, we will put it right.

If we have made an error — meaning the finished item doesn't match the measurements confirmed in your order — we will resolve it at no cost to you by offering to:

  • Alter or remake the item to your original specification, free of charge
  • Cover all return and redelivery shipping costs

To report a fault, please contact us at debz@designedbydebz.com within 14 days of receiving your item, including your order number and clear photos of the issue.

Please note: Faulty items returned in a soiled or unhygienic condition will not be accepted and will be returned to the sender at their cost.

7. Alteration Service

If your bespoke, made-to-order item doesn't fit due to measurements submitted incorrectly, we may be able to offer a paid alteration service depending on the design. Please get in touch for a quote. In these cases, the alteration fee and two-way shipping costs are the customer's responsibility.

8. Refunds

Since all items are handmade to order, we do not offer monetary refunds. Approved returns or confirmed faulty items will be resolved through an exchange or store credit only.

9. Condition of Returned Items

All returned items must be in brand-new, unworn condition. Items returned worn, washed, damaged, or without original tags will be refused and returned to the sender. If a return does not meet our condition standards, we reserve the right to refuse it and may require you to cover the return shipping cost.

10. Colour Disclaimer

Please note that colours may appear slightly different depending on your screen settings and device. This variation is not considered a fault.

By purchasing from Designed by Debz, you confirm that you have read and agree to our Returns & Exchanges Policy.